FREQUENTLY ASKED QUESTIONS

About The Watches

Yes, every item we sell is guaranteed to be 100% authentic.

Yes, all of our watches come in the original manufacturer's packaging, (unless otherwise stated).

Yes, all our watches are covered by a Two Year LuxmorTime Warranty.

Warranty Policy

Shipping

You should expect to wait about 1-5 business days to receive your watch. We will provide you with a tracking number as soon as your order is shipped so that you can track it and see when it is going to arrive.

Shipping Policy

Returns

Yes, If you are not completely satisfied with your purchase, we will accept returns within 30 days of receipt.

Return Policy

Payments


LuxmorTime.com accepts Visa, MasterCard, American Express, PayPal, Shop Pay, Google Pay, Apple Pay and Facebook Pay.

When paying with a credit card your order must first pass credit card authentication procedures by our Fraud-Prevention and Credit Verification Department before we ship your order. Please be aware that we only charge and process credit card orders for shipment if they have been authorized by the card-issuing bank AND approved by our Verification Department.

Because LuxmorTime.com ships from New York, the appropriate sales tax must be collected on all orders shipped to addresses in New York.

Yes, 99% of the time we would be able to match the price.

Before you contact us regarding a price match please consider the following:

The item must be the identical item, brand name, size, weight, color quantity and model number.

It must be in stock at the time of price match for approved online competitors.

The total price of the watch must be cheaper including the shipping fee that the competitor charges.

We reserve the right to limit price quantities of price matches per identical item per guest for local and/or online competitor matches. Contact us today to see if you are eligible for our price matching program. (other exclusions may apply)

All transactions are digitally encrypted using the latest technologies to protect your personal information and assure your security. We keep only enough information to process your order. We never sell, lease, or share your email address or other personal information.

Customer Support

9:30 a.m. — 5:00 p.m. EST Monday-Thursday

9:30 a.m. — 1:00 p.m. EST Friday

Closed Saturday, Sunday, and holidays.

Yes, we can offer you tips and guidelines about which watch would work best for you. With our professional staff you can find a watch that is finely tuned, well-constructed, and one that will combine the features that you want into a beautiful timepiece that is an investment that you can be proud of.