Free USA Shipping
We ship free using standard ground shipping for locations within the United States; we use UPS, USPS and FedEx as per your order with the best possible service route for you. Every item shipped from luxmortime.com is fully insured and trackable.
Handling & Delivery Time
Orders received by 3:00 PM Eastern USA time Monday-Thursday, and 12:00 PM Friday usually ship the same day, from our New York location.
USA Delivery time is dependent upon your location but generally will take from Next Day up to 5 business days.
Expedited shipping is available for an additional fee, and can be selected at checkout. Note that air and ground shipping times are measured in business days.
Goods shipped outside the USA may be subject to a Value Added Tax (VAT) or a Goods and Services Tax (GST) in the destination country. Any such tax, as well as all other import fees and taxes, are the responsibility of the purchaser.
You will receive a shipping tracking number via email. Tracking info is available online as follows:
- USPS shipments can be tracked here.
- UPS shipments can be tracked here.
- FedEx shipments can be tracked here.
Sales TaxBecause LuxmorTime.com ships from New York, the appropriate sales tax must be collected on all orders shipped to addresses in New York.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please be sure to provide the correct and complete mailing address for your order. Include the full street name, apartment number, and zip code. If the mailing address is incorrect or incomplete your order will be either delayed or returned to LuxmorTime.com. If an order is returned, the customer is responsible for all cost associated with reshipment.
If your parcel is lost or damaged in transit, you must inform us via email at email@example.com so that we may contact the carrier and make an insurance claim. Most insurance claims are resolved within 14 days of the date the claim is opened.